FAQ

How much does it cost?

We take each project very personally, and each project will have different requirement, that’s why we offer free quote and consultation to you, there is no obligation. Simply contact us for a free quote, we will get back to you within 24-48 business hours.

How long will the video production service take?

It usually take us about 3 weeks for 8 scene production and each additional 5 scenes will take about 1-2 weeks, so please plan ahead. If you really have limited time, we suggest you contact us for availability to provide you a rush service.

How long is each video?

Usually each scene will take about 30 secs to 1 min depends on the complexity of the scenes. So the more scenes you have, the longer your video will be.

How detail will the outcome be?

Because the sand art style video is based on the interaction between hand and sand, we are not drawing by pen, so it will not be as detailed as a regular portrait, the result of each scene will be more abstract as the original photo, especially when it comes to the Portrait style. If you looking for a portrait style scene, please contact us before doing so, it requires much more time and most of the time.

How many music songs I can have in each video?

We usually recommend one to two, but if the video length is longer, we can either repeat one of the song, or add the 3rd song of your choice.

How do I pay for your service?

We accept payments via Paypal.

What can I use your video for?

There are endless ideas of what we can create for you, we’ve done wedding love story video, company product promotion, birthday, holiday video…If you have any idea about the video, we are happy to produce it for you.

How do I check my order status?

Once we started on your project, we will list all the tasks and due date in weddingwire.com, you can check the status in there at anytime, or you can email us at anytime.

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